How to create email alias in Office 365 Small Business Premium?

1) Log into the admin center with the admin account.
2) Click the “Outlook” tab in the top panel to enter OWA (Outlook Web App).
3) In the address bar, change the URL after “owa” to “ecp”. For example, if the URL of your Outlook Web App is, please change it to to enter your Exchange admin center.
4) Click recipients on the left navigation.
5) Click mailbox on the right panel and double-click the display name of the mailbox you want to edit.
6) Click email address on the left navigation.
7) Click add icon to add an email address for this account.

Empty Inbox issues in Outlook 2013

It seems that IMAP in Outlook 2013 is only getting worse, when will it get better and how to fix issues?


Some IMAP servers branch of all your folders from the Inbox folder. In that case, you’ll need to set the the “Root folder path” property in your account configuration.


Finding out whether or not this is required for you is quite easy. Select the Folder tab in Outlook, click on the button IMAP Folders and then click the Query button. If all folders start with a common name followed by a dot, then that first part is your root name.


To set the root folder path for your IMAP account:


  1. File-> Account Settings-> Account Settings…
  2. Double click on your IMAP account.
  3. Button: More Options…
  4. Tab: Advanced
  5. Option: Root folder path
  6. Usually setting this to “Inbox” will do the trick.
  7. Confirm